Privacy Policy

RentKiteBoard Privacy Policy

1. INTRODUCTION

RentKiteBoards (“we”, “our”, or “us”) provides an online Marketplace for the sharing of outdoor board. This Privacy Policy describes the information-gathering and information-dissemination of personal information in connection with our Marketplace www.RentKiteBoards.com (the “Site”). Additionally, this Privacy Policy applies only to information that you provide to us through the Site.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

By using the Marketplace, you do hereby warrant and represent that you have read, understand and agree to all terms and conditions stated herein, and that you are giving RentKiteBoards  permission to use and store such information consistent with this privacy policy.

Please note, if we make any material changes to our Privacy Policy, we will provide you with notice concerning the changes either on this page or through some other reasonable method.

2. DEFINITIONS

Site – refers to the website www.RentKiteBoards.com

Marketplace – the service provided by RentKiteBoards that allows for asset Sharing on the Site.

Sharing – the term to describe the transaction of assets facilitated by the Marketplace.

User(s) – any person or other entity that participates in the Marketplace.

Non-Registered User(s) – any person or other entity that engages with the Site, Marketplace, or other aspects of RentKiteBoards  but has not registered an account with RentKiteBoards.

Owner(s) – any person or other entity that lists their physical assets on the Marketplace for sharing.

Renter(s) – any person or other entity that shares board with Owners.

Outdoor board – any non-motorized asset used for outdoor recreation that can be rented to individuals under State and Federal Laws.

3. INFORMATION SECURITY

RentKiteBoards is very concerned with safeguarding your information. Your RentKiteBoards account is password-protected so that only you and authorized RentKiteBoards staff have access to your account information. In order to maintain this protection, do not give your password to anyone.

When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it. Only certain authorized RentKiteBoards staff can access Personal Information, and then only if it is relevant to their job duties.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure, however. As a result, RentKiteBoards cannot guarantee the security of any information you transmit to us, and you do so at your own risk. While RentKiteBoards will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold RentKiteBoards harmless for any damages that may result therefrom. If you have any questions about security on our Site, you can contact us.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your Personally Identifiable Information to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

4. INFORMATION COLLECTION

When Users Share assets through the RentKiteBoards  Marketplace, we may ask you for certain personally identifiable information including but not limited to your name, contact information, financial information and information about your outdoor board assets. RentKiteBoards collects and stores certain data about the use of the Site on an aggregate and/or anonymous basis but does not link this information to anything personally identifiable to its Users. Financial information may be required from you in order to facilitate payment to you and to process any filings required by applicable tax authorities.

4.1. Personally Identifiable Information

As used in this Privacy Policy, the term “personally identifiable information” means information that specifically identifies an individual (such as a name, address, telephone number, mobile number, e-mail address, or other account number). Personally identifiable information can also include demographic information such as date of birth, gender, geographic area and preferences when that information is linked to other personal information that identifies the individual. We will collect personally identifiable information when you register with us through the Site, when you wish to Share outdoor board as an Owner or a Renter, or when you wish to message another User of the Site.

4.2. Internal use of Personally Identifiable Information

RentKiteBoards uses Personal Identifiable Information internally for the following general purposes:

  • To facilitate our administration and operation of the Site
  • To understand better how our users engage with the Site
  • To analyze Site usage and improve our products and the Marketplace
  • To verify your account information
  • To process your requests and transactions
  • To provide you with information or services you request
  • To inform you about other promotions or products or services we think will be of interest to you.
  • To contact you and deliver administrative notices and communications relevant to your use our products and services
  • For billing, identification and authentication, and fraud prevention
  • For internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity
  • For distribution to third-party contractors that provide services to RentKiteBoards and partners of RentKiteBoards who are bound by privacy restrictions at least as restrictive as those set forth in this Policy
  • To enforce our Terms of Use, and as otherwise set forth in this policy
4.3. Anonymous or Aggregated Information

As used in this Privacy Policy, the term “aggregate information” refers to data we collect and store about the use of the RentKiteBoards Marketplace or about a group or category of products, services or users, and does not link this information to any personally identifiable information. We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other RentKiteBoards Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Site and Marketplace are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

4.4. Billing Information

In order to process some of your transactions through the Site, we may also ask for your credit card number and other billing information. Some personally identifiable information may also be required, like your name and email address. We reserve the right to require address confirmation for Owners.

4.5. Messaging and Other Communications

We reserve the right to review and store the communications you make through the site, including your postings on site pages and your communications to other members using the Marketplace’s messaging capabilities. We may use those communications for internal purposes, including to better understand how members use the Marketplace, as well as for security purposes. Notwithstanding the foregoing, we are not obligated or required to review any communications and make no commitment to do so or to take any specific action with respect to those communications.

4.6. Log Data (IP Address)

RentKiteBoards logs each visit to each web page on the site. When you visit and interact with the Site whether as an Owner, a User or a browsing Non-Registered User, RentKiteBoards and/or third parties with whom RentKiteBoards has contracted to provide services to RentKiteBoards  may collect information such as the browser type used, the Internet Protocol (IP) address, region from which Users navigate the Site, the time spent on those pages, the date and time of day of the visit, and other statistics. We may also log your cookie's identification number and the URL of the last site you visited. This log information is important for security, fraud prevention, audit, quality improvement, as well as for monitoring and improving the health of our Marketplace. This data will be used for the Site and Marketplace in order to monitor and analyze the technical administration, to increase functionality and user-friendliness, and to better tailor to our Users' needs. We do not treat Log Data as Personally Identifiable Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above.

4.7. Cookies and Other Technologies

Like many websites, we automatically collect certain information through the use of "cookies" or clear gifs. Cookies are small data files that are stored on a user's hard drive at the request of a website to enable the site to recognize users who have previously visited them and retain certain information such as customer preferences and history.

We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Site. Second, we utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser. Third party advertisers on the Site may also place or read cookies on your browser.

Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used on the site or in emails relating to the site to collect certain information and monitor user activity on the site. If we combine cookies with or link them to any of the personally identifiable information, we would treat this information as personally identifiable information.

If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if a browser is set not to accept cookies or if a user rejects a cookie, some portions of the site may not function properly.

4.8. Third Party Services

RentKiteBoards may use third party services to verify the personally identifiable information you provide to us and to obtain additional related information and corrections where applicable. You hereby authorize RentKiteBoards to request, receive, use and store such information for a reasonable period of time. In addition, you agree that personal information provided by you may be linked together or merged with other personal information so that we may better understanding of your account information and your use of the Site. In any case, this Privacy Policy governs any information we maintain about you and your use of the Site.

4.9. Information Retention

We will maintain records for a reasonable period concerning your registration with and use of the RentKiteBoards Marketplace, including any correspondence you have with us. If required by law, we will delete Personally Identifiable Information by erasing it from our database. We will also respond to User requests to delete or correct account or Personal Information, which you can do by contacting RentKiteBoards.

5. INFORMATION SHARING

RentKiteBoards does not sell, trade, or rent your personally identifiable information to others. We will not share the personal information we collect from you through the Marketplace with third parties except as described in this Privacy Policy.

You understand that when you use the site, information you post in your profile or in any other area of the site will be available to other users and in some cases may be publicly available.

5.1. Personal Information

RentKiteBoards enables outdoor board Owners to Share their board to other individuals. If you agree to a transaction through the RentKiteBoards Marketplace, RentKiteBoards may provide your personal information to the other party in that transaction as reasonably necessary to facilitate the rental. For example, RentKiteBoards may provide your mobile phone number to facilitate communication or your photograph to facilitate identification.

5.2. Aggregated Information

RentKiteBoards may also share aggregate information such as demographics or Log Data with third party vendors or partners. Any aggregated information shared in these contexts will not contain your Personally Identifiable Information. This policy in no way restricts or limits our collection and use of aggregate information.

We may utilize session ID cookies to enable certain features of the Service for third party vendors or partners, to better understand how you interact with the Site and to monitor aggregate usage by our users and web traffic routing on the Service, to track the number of entries in RentKiteBoards promotions, sweepstakes and contests and to identify visited areas of the Site.

5.3. Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site services (e.g., without limitation, maintenance services, database management, web analytics, fraud detection services relating to the activity of RentKiteBoards Users and improvement of the Site’s features) or to assist us in analyzing how our Site, Marketplace and Service are used. In some cases, the service provider may be directly collecting the information from you on our behalf. These third parties may have access to your Personally Identifiable Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose.

If RentKiteBoards offers or promotes services in conjunction with another company, and you request those services (or additional information about them), you consent to our sharing your personal information with those parties. In those cases, we will only share the information reasonably needed to provide you with the applicable service. We may also share personal information with third parties when you give us your consent to do so.

We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications. Third party vendors, including Google, use cookies to serve ads based on a RentKiteBoards User's prior visits to RentKiteBoards. You can disable these specific cookies that track prior visits for the sake of follow-up advertising by opting out at http://www.google.com/privacy_ads.html

RentKiteBoards is not responsible for the act or omissions of its service providers. We encourage you to become familiar with their practices before disclosing information directly to them.

5.4. Law Enforcement

RentKiteBoards may disclose personally identifiable information in the good faith belief that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of RentKiteBoards, our Users, our employees or the public. That includes actions we may take to protect RentKiteBoards or our users from fraudulent, abusive, inappropriate or unlawful use of our site or Marketplace. Information about our users, including personal information, may also be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing or acquisition or in any other situation where personal information may be transferred as one of the business assets of RentKiteBoards.

5.5. Testimonials

With your consent we may post your testimonial on the Site and Application along with your name. If you want your testimonial removed please contact us.

6. SECURITY

We have endeavored to put into place reasonable security measures in an effort to protect personal information while it is under our control. We are not responsible for any unauthorized disclosure of personal or other information caused by any third party. Your account information is accessible online through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our web site by any person using your password. Please advise us immediately if you believe your password has been misused.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, RentKiteBoards cannot guarantee the security of any information you transmit to us, and you do so at your own risk. While RentKiteBoards will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal and/or financial information stored therein, and you agree to hold RentKiteBoards harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service, available at https://www.rentkiteboards.com/terms-of-service. RentKiteBoards expressly disclaims any liability that may arise should any other individuals obtain the information you submit to this website.

6.1. Phishing

Identity theft and the practice currently known as "phishing" are of great concern to RentKiteBoards. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your RentKiteBoards Account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission's website at http://www.ftc.gov.

7. NOTIFICATIONS OF CHANGES

RentKiteBoards' security and privacy policy are periodically reviewed and enhanced as necessary. This policy might change as RentKiteBoards updates and expands the Service. RentKiteBoards will endeavor to notify you of these changes by email, but will not be liable for any failure to do so. RentKiteBoards also encourages you to review this privacy policy periodically. If you do not understand any of the terms or conditions of any of RentKiteBoards' policies, you may inquire regarding the same via email at contact@RentKiteBoard.

8. USERS FROM OUTSIDE THE UNITED STATES

RentKiteBoards and its Service are based in the U.S., and the Company’s offices are headquartered in the U.S. Please be aware that information you provide to RentKiteBoard that it obtains as a result of your use of the Service may be processed and transferred to the U.S. and be subject to U.S. law. The privacy and data protection laws in the U.S. may not be equivalent to such laws in your country of residence. By using the Website, participating in any of the Service, or by providing RentKiteBoard with your information, you consent to this collection, transfer, storage, and processing of information to and in the U.S. RentKiteBoards will take all steps reasonably necessary to ensure that you data is treated securely in accordance with this Privacy Policy.

9. CONTACT INFO

RentKiteBoards welcomes your questions and comments about privacy, and what we do. Please feel free to e-mail us at support@rentkiteboards.com.